Gulmora

Refund & Replacement Policy

Last updated: {LAST_UPDATED}

We want you to love your Gulmora jewellery. Because our products are imitation jewellery worn close to the body, the following policy balances customer protection with hygiene and safety norms.

1. 7-day replacement for damaged or defective items

If your item arrives damaged, defective, or incorrect, you may request a free replacement within 7 days of delivery. Please share a clear unboxing photo or video and your order number with us at {SUPPORT_EMAIL} or {SUPPORT_PHONE} (WhatsApp). We will arrange a replacement or, if a replacement is unavailable, a full refund.

2. Hygiene & safety — earrings and body-worn items

For hygiene and safety reasons, earrings and other pierced-ear items cannot be returned or exchanged once delivered, unless they are defective or damaged on arrival. This is standard practice for imitation jewellery and helps us keep every customer safe.

3. Non-returnable situations

  • Change of mind after the item has been worn or used.
  • Minor variations in colour, finish, or stone placement inherent to handcrafted pieces.
  • Damage caused by misuse, exposure to water, perfume, or chemicals after delivery.
  • Requests made after the 7-day window.

4. How refunds are issued

Approved refunds are processed to the original payment method (for prepaid orders) or to a bank account/UPI you provide (for COD orders), typically within 5–7 business days of approval. Shipping charges, if any, are non-refundable except where the item was defective or incorrect.

5. How to raise a request

Contact us at {SUPPORT_EMAIL} or {SUPPORT_PHONE} with your order number and photos. Our team will guide you through pickup or replacement.

6. Contact

{BUSINESS_NAME}, {BUSINESS_ADDRESS}. GSTIN: {GSTIN}.